They Said What?!?

If you’re a small studio or agency, you may have heard something like this tumble out of a clients’ mouth:

  • “We don’t want ‘friends’ or for people to ‘like’ us. We want customers.”
  • “We can’t do this; it is nothing like what we’ve done in the past.”
  • “I don’t understand why you put in so much effort. It’s only a website. Couldn’t we just throw up something and been done with it?”
  • “We don’t want to spend any money but we want everyone to know about us, we want to be everywhere our customers are.”

Some of us in the industry are thinking “Yup. Been there before. Don’t clients know the importance of branding their company through strategic integrated marketing techniques?”

But the associated Ad Age article makes a great point- one we firmly believe in. It’s not their fault they feel the way they do. Do your part to educate your clients on how you can help them. Don’t write them off for not inherently understanding your industry- after all, you probably didn’t understand theirs on day one, either.

Read the whole Ad Age article.

Meetings Are Like Anonymous Tips.

There are lots of small businesses working independently to make their mark on web development and design. We’re one of them.

We cram as much into a day’s work as we can- and we get really good at working fast to fit it all in. We’ve managed to find a workflow we’re comfortable with, and can do great work within- but we sometimes feel like there aren’t enough hours in a day. There is one thing that makes time seem to double in speed- and not in a good way.

Meetings.

Some say meetings are toxic, and you should avoid them at all costs. As a small studio, we know how a one-hour meeting can quickly take up an afternoon… When we see the day slipping away, it’s hard not to think of the work we could have accomplished during that time- of the money we could have been bringing in, the progress we could have made toward our next deadline. We know we have to shove those feelings aside, though- if we didn’t, we’d be missing out on a different kind of productivity happening right in front of us. Building relationships.

Meetings linger on whether they’re internal or external. Chit chats which are meant to last a few minutes can turn into a full-blown hour-long discussion. If you don’t manage them, they can get out of hand- but that’s not a bad thing. We think it’s really important to recognize what’s going on in these conversations, because one way or another, they’re going to help develop who you are as a company.

Internal Meetings

You work with these people every day. Maybe you have an outside relationship with them, maybe you don’t- but the bottom line is that it takes the collaboration of your team to crank out the finished product. How you communicate with your team is imperative to that work getting done in the first place. Having a conversation with them might open your eyes to the way they feel about a certain design or writing style, or you might learn something important about their personal lives. Put it all together, and you have a stronger relationship. You don’t have to agree with the other person, but it helps to know where they stand. You never know when a tidbit of information you learn from one of these “meetings” will help bring your co-worker out of a creative rut. That’s worth an hour or two of your time right there.

Client Meetings

It’s simple: clients bring in money. That’s not all they’re good for, but it’s why we’re able to spend each day doing what we love. In order to keep bringing in the money, we need to make our clients happy. One (fantastic) way to do this is by listening to them. Sometimes they just want to rant. Sometimes they have legitimate concerns about their brand that you can help with. Sometimes they don’t know what they want- but they expect you to. You can learn from every single one of these conversations. The client might not say exactly what they mean, but if you can get to know them well enough to pick up on their unspoken words, you’ll be doing everyone a favor. Some call it intuition; we call it attention.

So you see, meetings aren’t toxic at all. You learn something from each and every conversation you have with someone. Stop looking at the hours you spend in a meeting as time wasted, and starting looking at them as your next opportunity to do great work.

No More Blame Game.

Poor communicators come in all shapes and sizes. A client who seems like a great communicator socially does not always translate into a client who is a great communicator professionally.

There are hoards of articles out there about what to watch out for in clients. Most of them make the clients out to be the bad guys. It’s easy to think you, as a studio, can do no wrong.

We think it’s a two-way street.

We’re fortunate enough to be able to choose who we work with most of the time. Our list of clients includes those who we feel we’ll be able to work well with, and who value the same things we do. It’s not always a perfect marriage, but as with any relationship, it takes two to tango. We think instead of expecting the client to communicate perfectly from day one, or do anything perfectly from day one, we can be proactive and make the communication as easy as possible for them. Of course, there’s only so much we can do before the client has to fulfill their end of the bargain, but we think it’s time to stop stereotyping clients. In most cases, there’s something we can do better.

So next time you’re in a communication rut with a client, ask yourself- how can you fix it? What could you have done earlier on in the process to avoid it in the first place? Look in the mirror to find the problem, and know that at the end of the day, you truly did everything you could to prevent communication errors. It’s a good feeling.

It’s Turkey Time Again.

Our turkeys are primed and ready for some serious feasting, and we plan on spending the rest of this week eating, laughing and napping!

But we know business doesn’t come to a complete halt over the holidays, so if you absolutely need our help on Thursday or Friday- of course we’ll do our best to make ourselves available. E-mail us at info@entermotion.com.

Happy Thanksgiving!

Nov
24

Fresh Oven Baked Bread.

What does “oven baked” mean? Isn’t all bread baked in an oven? Does “fresh” need to be stated? Shouldn’t all bread commercially sold be fresh?

But which one do you want to buy?

  • Bread.
  • Fresh Bread.
  • Fresh Baked Bread.
  • Fresh Oven Baked Bread.

The use of more descriptors helps us imagine the product better. There is a visceral quality to adjectives that are an uncommon turn of phrase. We like to hear them, -we want to believe them. Even if they don’t stand up to scrutiny, you’re better off with them than without. To a point:

  • Fresh Artisinal Hand-Kneaded Cracked Wheat Small Batch Oven Baked Bread.

Just doesn’t have the same ring to it…

Nov
17

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