Should Business Owners Think in Terms of Systems?
Business owners should think in systems. Flowing processes, branches, and patterns. Or so we’re told … our education is in design, programming, and writing…
“Process” used to be sort of a dirty word around here. We didn’t want to be formulaic. We didn’t want to treat every client the same way. We wanted to invent ourselves anew for every project. It sounds pretty great in theory.
In actuality, it lead to a chaotic workflow, poor communication with clients, and a general feeling of aimlessness. Not to say we were ashamed of the work we were putting out; quite contrary. But we were making things harder on ourselves and our clients by not thinking about processes. Something had to change.
Almost a year ago we started working on a process manual. It’s incredibly hard and cathartic work. So much of what you do as a company happens by instinct. Putting it in writing takes lots of perspective. But we kept at is, and we ended up with a lot of incredibly useful information. (more…)